Privacy Policy
Last updated: July 2026
This Privacy Policy explains how YOUAE Mortgages ("we", "us", "our") collects, uses and protects your personal information when you use this website and our mortgage brokerage services. We are committed to handling your data responsibly and in line with applicable UAE data protection law.
Information we collect
- Details you give us — such as your name, phone number, email and any information you share through our forms, the chat assistant, WhatsApp or during a consultation (for example income, residency and property details, where you choose to provide them).
- Usage data — if you accept cookies, basic analytics about how you use the site (pages viewed, device and general location), collected via tools such as Google Analytics and the Meta Pixel.
How we use your information
- To respond to your enquiry and provide mortgage advice and brokerage services.
- To compare mortgage products across UAE lenders on your behalf and, with your knowledge, progress an application.
- To improve our website and services (only where you have accepted analytics cookies).
- To contact you about your enquiry by phone, email or messaging.
Sharing your information
To arrange a mortgage, we may share the details you provide with UAE banks and lenders relevant to your application, and with service providers who help us operate (such as our messaging and hosting tools). We do not sell your personal data. We only share what is necessary to provide the service you have asked for.
Cookies
We use essential cookies to run the site, and — only if you accept — analytics cookies to understand usage. You can decline analytics via the cookie banner, and control cookies through your browser settings at any time.
Data retention & security
We keep your information only as long as needed to provide our services and meet legal or regulatory obligations, and we take reasonable measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal data, and you can ask us to stop contacting you. To exercise any of these, contact us using the details below.
Contact us
Email info@youaemortgages.com or call 800 MORTGAGES. YOUAE Mortgages, Dubai, United Arab Emirates.
Questions about how we handle your data? Email info@youaemortgages.com and we will answer them.